You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night – we're available 24/7. You can also chat or email service@chewy.com, and we'll get right back to you with a response.
We're available all day every day, 24/7, 365 days a year.
We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
Chewy, Inc. and its eligible affiliates will collect the Simplified Sellers Use Tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
We have programs for non-profit organizations and shelters that help support animal welfare. Please give us a call if you'd like to discuss how we can help your organization.
Your privacy is very important to us. Read our Privacy Policy for more details.
Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.
Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.
After your first Autoship discount, you'll save an extra 5-10% on select brands for all future Autoship orders.
There's no membership fee, and you can cancel at any time.
Yes–if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications.
We'll send an email to remind you of your upcoming Autoship orders as well as when your Autoship order ships.
Go to Manage Autoship, select the Autoship you need to reschedule, click the "Change" link in the Next Shipment section on your computer or the "Change Date" button on your mobile device and select your preferred shipment date. You can change your shipping date up to 24 hours before your next scheduled shipment.
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!
To remove items: go to Manage Autoship and select your Autoship, then click the X in the top right corner of the item you no longer want.
For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one.
For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use this credit card" checkbox.
Your credit card will be charged automatically on the date the order is shipped. You may see a pending charge on your credit card as soon as we begin to prepare your order, which could be as early as 24 hours ahead of your scheduled ship date. There's no need to call or update anything online.
For a single Autoship: go to Manage Autoship and click your current shipping address to see all available addresses or add a new one.
For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this address" checkbox.
Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page.
Orders over $49 ship free! All other orders ship for a flat rate of $4.95. For more details, take a look at our Shipping Policy.
Orders placed by 4PM (ET) will usually ship the same day, and most customers receive their orders in 1–2 days. Orders that require prescription approval or personalization may take longer to ship.
We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we'll be happy to provide tracking information.
We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.
Nope! If you're not home, the driver will leave your package at the door or with your doorman.
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.
All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Simply click the "Proceed to Checkout" button in your cart! If you're not logged in, you will be asked to do so.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
We accept Visa, MasterCard, American Express, and Discover.
Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them. We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.
Give our friendly customer service team a call at 1-800-672-4399, and we'll provide you with instructions for returning your items. Easy as that!
Chewy.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.
We sell both prescription food and medications.
Chewy Pharmacy KY, LLC is a pharmacy licensed to dispense prescription drugs and other regulated products in all 50 states.
Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.
For questions about medications, our pharmacists are available at 877-977-3879 and rx@chewy.com. For questions about prescription food, we're available 24/7 at 1-800-672-4399 and vetdiet@chewy.com.
All prescription items are marked with an "Rx" badge next to the item name.
Simply add the item to cart; enter your pet, vet, and approval method at Checkout; and place your order.
Yes, all prescription items require authorization from your vet.
We can contact your vet on your behalf, or you can send us your pet's prescription yourself.
We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.
You can fax or email prescriptions for food, but prescriptions for medications must be sent by mail to:
Chewy Pharmacy
3621 Fern Valley Rd
Louisville, KY 40219
Remember to include your order number along with the prescription!
Usually, prescriptions are processed by the pharmacy within 24–48 hours after they are received by mail.
Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm
Yes – if you have valid refills on file, you can set up an Autoship for medications.
Yes, you need to have an account on Chewy to place any orders.
We are required by law to know your pet's medical issues, allergies, weight, breed, and age as they are necessary to ensure safety in dispensing prescription medications for your pet.
Please immediately contact your vet if your pet has a negative reaction to the medication.